Sales and Service Policies

BIG BEE BEE LLC firearms are designed and built to order. We mill and engrave and anodize the lower receiver/frame in house. The customer has two choices from here:

-We transfer the receiver/frame to you. You return the receive/frame with parts and we will complete the build and apply the gunsmithing rates. 

-We transfer the receiver/frame to you and you complete the build yourself.

-In either case, we can order the parts for you, but due to there being a vast variety of manufacturers and styles, you will need to be specific with your requests. We will assist where we can but we are not mind readers and do not know your taste/style. 

BIG BEE BEE LLC will not guarantee the accuracy of rifles manufactured and/or assembled from customer-supplied parts. Customer-supplied parts will be installed at our standard hourly gunsmithing rate. 

Payments, Refunds, and Fees 

The following fees will be charged for cancelled orders, layaways, and bad checks:

- Special-order firearm or group buy: 20% of the firearm's price. Nonrefundable but will be applied to total. 

- Custom Builds: pay the full price up front as well as receiving FFL information (if out of state).

-Wood carvings, laser engravings, decals, T shirts and jewelry will be paid up front to include shipping.

-For custom designs (designs we have to make from scratch) there will be a $25 non refundable fee. We will work with you to ensure the design is right and will redo it as many times as necessary. Please understand that designing takes time and previous requests for designs without purchase has made it necessary to attempt to reimburse us for our time working on a design that potential customers did not intend to purchase. 

- NSF check fee is $35.

Custom orders will not be shipped until the customer approves the work done to avoid returns.

-Custom orders will incur a nonrefundable design fee for designs that we make in house per your specification.

-No design fee will be applied to any of our designs already on hand.

-No design fee will be applied for multiple orders of the same design. If you had us complete a design in the past, we still have that design and will not charge a new fee unless you want to make changes to it. 

-Once the design fee is paid, we work on that design until you approve and are happy with it. We will even provide test runs so you can see what it will look like.

-Design fees can be found with the product you are requesting. See our products for more information.

Refunds will be issued if a custom order is cancelled. The cost of materials will be deducted and the remaining balance will be refunded to the customer. Design fees are nonrefundable.

ALL AMMUNITION/FIREARM/CUSTOM ORDER SALES ARE FINAL-you approve them before we ship them, if there are issues they need to be addressed at that time.

BIG BEE BEE LLC is not a bank. While we can do payment plans we do not ship or start custom projects until we have been paid in full. Custom builds will not be started until we have been paid in full. 

Transfers 

BIG BEE BEE LLC is happy to transfer your firearm to you from an out of state seller. We will accept shipments from both FFL's and non-licensees. We do not provide a copy of our FFL to non-licensees as they can verify our license using the ATF's FFL EzCheck, enter 1-64-xxx-xx-xx-05246. We do require non-licensees include a copy of their driver's license so that we can accurately record in our bound book the source of the firearm and keep our ATF compliance inspector happy. 

If the FBI NICS denies the transfer, the buyer has several choices:

- We will hold the firearm while the buyer appeals the denial. If the buyer files the appeal within 30 days of the denial, no storage fees will accrue as we will not penalize buyers for the government's delays. If the buyer does not file the appeal within 30 days we will charge a storage fee of $10 (ten dollars) per week to store the firearm. Once the storage fees have exceeded 50% of the firearm's value we will sell the firearm at a reduced cost, deduct our storage fees, and return the remainder to the buyer.

- Arrange with the seller for the return of the firearm and pay us for return shipping.

Government Sales 

The Federal Government and several states have enacted gun control laws that restrict the public from owning and possessing certain types of firearms. Law-enforcement agencies are typically exempt from these restrictions. BIG BEE BEE LLC does not recognize law-enforcement exemptions to local, state, and federal gun control laws. If a product that we manufacture is not legal for a private citizen to own in a jurisdiction, we will not sell that product to a law-enforcement agency in that jurisdiction.

BIG BEE BEE LLC will not sell anything to the following local government agencies until their firearm and/or magazine restrictions have been repealed:

California**

Colorado*

Connecticut**

Hawaii**

Illinois**

Maryland**

Massachusetts**

New Jersey**

New York State**

Vermont*

Washington state**

Washington, DC **

* Magazine restrictions.

** Will not do any gun related business within this state/territory, no exceptions.

Before ordering from us, please know your states laws. We are not responsible for transfers being sent back due to the legal nature of the state. We are not an expert on all states laws. Items sent back to us will be at the customers expense, no refunds will be issued for custom work. 

All products that we manufacture are available to our military customers that don’t reside in restrictive States.